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Feature :

Greeting Procedures for Standardizing Service

This feature Included in :

• Pelican Call Center

Standardizing service resulting in brand recognition has become accepted wisdom in the Hospitality industry. Standard greetings may be customized for each screen that the Reservation Staff works with. Standardized greetings reduce the dangers of saying the wrong thing as a result of staff overwork, lack of concentration, or too many calls to handle.